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Yes, It’s my birthday! That’s why I have a gift for YOU.

Now the secret’s out.

It’s Valentine’s Day AND it’s my birthday.

A running total of 48 years on this big ole green and blue sphere have taught me a thing or two the biggest of which is to listen and learn. Funny, it took a long time to figure that one out. Well, as they say, better late than never and hey, I still have a few years left in this clunker. I can’t forget to take good care of it, though.

Fanfare for the common man, ya know?

Enough about me.

 

Yesterday Janine and I experienced something that takes the cake as far as customer service goes.

We can’t help but share that story with you.

I am always on the lookout for building on customer service opportunities in my line of business for the simple fact of how positive experiences and stories make everyone feel. We all know good vibes, happiness, smiling and positive energy are regenerative and build on those naturally occurring mood enhancers and we can all use more of those in our daily lives.

No argument there, right? Just ask this guy!

Janine and I are busy Yuppies. Maybe not so much Yup-pies and more Maup-pies now (Middle Age Urban Professional) but who’s counting. We have a dog which many of our regular readers likely know and if you don’t you can check out her antics here. Her name is Lilly and she has her very own Dog Walker. Sure, she does. She’s not only a 5lb Yorkie but she’s a princess (can’t complain, I think we turned her into one).

Shannon Pike, our dog walker, is a young local Toronto entrepreneur. Her business is called Pup and the City and she offers a variety of services the mainstay is daily walks for the folks who own dogs in the Liberty Village area of downtown Toronto. Shannon is an enthusiastic, fun, energetic young lady and as a dog owner herself you can see how she has a genuine love for animals. When we started down the road with her as “parents” we were cautiously optimistic entering this new relationship but very quickly we realized Shannon was the real deal.

Yesterday we received an email from Shannon saying Lilly had hurt one of her hind paws. She was favouring it so Shannon took a look and noticed a cut and some bleeding. She immediately cleaned the cut, put some flour on it (weird, but ok) to stop the bleeding and brought her back home.

 

That’s more than anyone can really ask for a minor situation like that.

What really impressed us was that Shannon got Lilly home, cleaned her foot and dressed Lilly’s foot in a bandage for us and to top it all off she came back later in the afternoon to check on her to see how she was doing.

How sweet, huh?

We didn’t ask her to do any of that but the gesture, as simple as it was, showed us how much she cares for her customers and their pets.

Now, isn’t that an awesome story?

Doesn’t that just warm your heart and make you feel good?

That’s my gift to YOU!

 

Happy Valentine’s Day.

Best,

 

 

 

 

 

About this Author: Ralph Dopping (195 Posts)

A quirky sense-o-humour coupled with an indelible sense of stylish sarcasm makes it difficult to take the world too seriously doesn't it? My faves: fun, passion and hard work. I work here everyday: www.designdialog.ca


28 comments
jonbuscall
jonbuscall

Happy Birthday Ralph! The 14th I was a zombie ! Had to take my wife to the airport at 4 AM !

 

What a great story about Lilly. Well, not great that her paw hurt, but GREAT that you have such a caring dog walker. 

 

As you probably know I have four woofs here and I'm always happy when someone goes the extra mile for one of my bassets. 

 

Big bones to Lilly and I hope you got a special treat too to celebrate your birthday. 

 

Have a great weekend. 

Late_Bloomers
Late_Bloomers

Happy birthday, Ralph, you are triple blessed with that date and you share it with the most important man in my life, my dad!

 

What a cute princess you have! And you are very lucky in having found Shannon who takes such good care of Lilly. Chica would love her, she is very partial to small dogs which frightens some dog owners when a big black dog comes bouncing towards their darlings! 

 

Fine example of good customer care, going the extra step! 

Jens-Petter Berget
Jens-Petter Berget

Happy Birthday Ralph. I am sorry I am a bit late, but like you said, better late than never :)

 

Great story about customer service. And since I love animals, I truly understand how you feel. I would have been extremely happy in a situation like that.

 

It's different if you've had your car at the car dealer, and they check up on you how things are going with you and your car. I love that they do, and I know that they truly care about the cars and the customers, but when it gets personal like your story, it's on a whole different level.

Hajra
Hajra

I love great customer service stories. Somehow it feels nice to see so much dedication to purpose of your job. 

 

Happy Birthday!

Latest blog post: I don't need you

annelizhannan
annelizhannan

Great customer service story and you can't get any better  in customer loyalty than going to the dogs! Happy Birthday.

bdorman264
bdorman264

That was an awesome story, so I guess you CAN have your cake and eat it too on your birthday, huh? 

Craig McBreen
Craig McBreen

Hi Ralph,

 

Happy B-Day you fellow Maup-y um, Middle Age Urban Professional. We are very close in age, but heck man, I'm just getting started … how about you?

 

That's a nice little story and that is one good looking Yorkie. My in-laws had one (I think he lived to be almost 20), but that dog was the most spoiled dog on the planet. The tiny thing basically ruled the house. Plus he never looked in the mirror, because he was always trying to start it up with other dogs four times his size ;)

 

Lori
Lori

That's a great customer-service story Ralph! 

Happy Birthday! I was supposed to be a Valentine baby but I was a few days late :o

Nice to celebrate the two together, though I consider Valentines Day the start of my Birthday week ;-)

YES week- why not!?!

I hope it was a good one for you!

Lori

RebeccaTodd
RebeccaTodd

Wow that is excellent customer service indeed! Way to go Shannon. Happy birthday Ralph! 

BetsyKCross
BetsyKCross

Reminds me of the phrase, "Be a Finisher." The extra effort always makes an extra impression. HAPPY BIRTHDAY! But I'm older! HA!

Adam | Customer Experience
Adam | Customer Experience

What a great story of customer service and personal attention. As a dog lover, I can relate to the feeling of leaving one of your family members in the hands of a stranger. Your dog walker obvioulsy loves dogs but also understands how important they are to their human families.

 

An excellent story to start the day with. Have a great bday Ralph, and thanks for the shout out! 

KDillabough
KDillabough

Happy birthday to you: enjoy the day! Cheers! Kaarina

rdopping
rdopping moderator

 @jonbuscall Thanks for stopping by Jon. I have been ill for a few days so my responses have been slower than usual. That story is really a good example of going the extra mile and what that gets you. Appreciation. Which to me, is gold.

 

I hope you enjoyed your weekend! Cheers.

rdopping
rdopping moderator

 @Late_Bloomers Your dad! Awesome that we share that day! I am sure he has been as challenged as I with that day as I. My focus has always been on my love for the day. That's ok (kind of how I prefer it).

 

Lilly loves the big dogs. She flirts and wiggles her butt. Sh'e not afraid of any size. I guess because she can hide anywhere or something like that. A real princess for sure. Shannon is great!

rdopping
rdopping moderator

 @Jens-Petter Berget Brilliant Jens. That attitude and purpose can cross many boundaries for sure and should, at that. Imagine the customer loyalty. Thanks for dropping by.

rdopping
rdopping moderator

 @Hajra  Thanks Hajra. How have you been? Well, I hope. It does feel good to see the purpose behind your life's pursuits and sharing those with others. It feels very, very good.

rdopping
rdopping moderator

 @annelizhannan Hi Anneliz, thanks for dropping in here! Sure thing, going to the dogs is a great way to hook you in especially when you're a dog walker. Occupational hazard aside the extra effort is totally appreciated. Cheers!

rdopping
rdopping moderator

 @bdorman264 Two cakes, 3 Manhattans, dinner, a bottle of wine and a partridge in a pear tree. Had it all and now I am dragging my arse off to the gym. Fair and square.

 

Great story, huh? We love that Shannon Pike! 

rdopping
rdopping moderator

 @Craig McBreen Lilly is a mirror to that Yorkie. I believe they are all like that. Sheesh. Yeah, just getting started is right. I think that's the way I will feel 20 years from now. The scourge of feeling young ALL THE TIME! Thanks for dropping by.

rdopping
rdopping moderator

 @Lori Sure, having a birthday week is totally acceptable. My wife has that every year too! If we can have Boxing Week then we can have Birthday Week. Cheers.

rdopping
rdopping moderator

 @BetsyKCross Thanks Betsy. Older, schmolder! Young at heart (that's what all the old people say)! ;-)

rdopping
rdopping moderator

 @Adam | Customer Experience Thanks Adam. Th great thing about this story is the level of comfort it gives us that we have such a great person behind the wheel. Cheers!

rdopping
rdopping moderator

 @KDillabough Thanks Kaarina. Yes, it is Saturday. Wow, whatta week. Tons of work and loads of celebrating. I am simply looking forward to the long weekend. Whew. Hope you enjoy your weekend too!