It’s Valentine’s Day AND it’s my birthday.
A running total of 48 years on this big ole green and blue sphere have taught me a thing or two the biggest of which is to listen and learn. Funny, it took a long time to figure that one out. Well, as they say, better late than never and hey, I still have a few years left in this clunker. I can’t forget to take good care of it, though.
Fanfare for the common man, ya know?
Enough about me.
Yesterday Janine and I experienced something that takes the cake as far as customer service goes.
We can’t help but share that story with you.
I am always on the lookout for building on customer service opportunities in my line of business for the simple fact of how positive experiences and stories make everyone feel. We all know good vibes, happiness, smiling and positive energy are regenerative and build on those naturally occurring mood enhancers and we can all use more of those in our daily lives.
No argument there, right? Just ask this guy!
Janine and I are busy Yuppies. Maybe not so much Yup-pies and more Maup-pies now (Middle Age Urban Professional) but who’s counting. We have a dog which many of our regular readers likely know and if you don’t you can check out her antics here. Her name is Lilly and she has her very own Dog Walker. Sure, she does. She’s not only a 5lb Yorkie but she’s a princess (can’t complain, I think we turned her into one).
Shannon Pike, our dog walker, is a young local Toronto entrepreneur. Her business is called Pup and the City and she offers a variety of services the mainstay is daily walks for the folks who own dogs in the Liberty Village area of downtown Toronto. Shannon is an enthusiastic, fun, energetic young lady and as a dog owner herself you can see how she has a genuine love for animals. When we started down the road with her as “parents” we were cautiously optimistic entering this new relationship but very quickly we realized Shannon was the real deal.
Yesterday we received an email from Shannon saying Lilly had hurt one of her hind paws. She was favouring it so Shannon took a look and noticed a cut and some bleeding. She immediately cleaned the cut, put some flour on it (weird, but ok) to stop the bleeding and brought her back home.
That’s more than anyone can really ask for a minor situation like that.
What really impressed us was that Shannon got Lilly home, cleaned her foot and dressed Lilly’s foot in a bandage for us and to top it all off she came back later in the afternoon to check on her to see how she was doing.
How sweet, huh?
We didn’t ask her to do any of that but the gesture, as simple as it was, showed us how much she cares for her customers and their pets.
Now, isn’t that an awesome story?
Doesn’t that just warm your heart and make you feel good?
That’s my gift to YOU!
Happy Valentine’s Day.